Shipping
We aim to get all orders out for delivery on the same day they are made. Unfortunately, due to order volume this is not always possible.
Tracking numbers, if applicable, are included in dispatch confirmation emails.
International
We offer three different services as part of our global fulfilment: DHL Express, DPD Classic & Standard Mail.
1) DHL Express is a 24-48 working hour (from the point of dispatch) service, which provides worldwide shipping.
2) DPD Classic is a 48-72 working hour (from the point of dispatch) service, solely for delivery to the following countries in Europe:
•Belgium
•France
•Germany
•Netherlands
•Republic of Ireland
3) Standard Mail varies dependent on the speed of your local postal services. Delivery generally takes 7-10 working days, however, this can
vary. Certain countries, due to location & accessibility of local postal services are only entitled to the DHL Express delivery option, thus we
will only provide one optional shipping method.
Customs
In the circumstance that customs & import duty is required, this payment is to be made by the customer prior to receiving the goods.
Countries outside of the European Union can be subject to this, dependant on the order value.
*Please note, if customs duty is not paid for whatever reason, your order will be returned to Street Workout Nation’s premises and a
shipping handling fee will be deducted from your refund.
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Returns policy
Returning item(s) for a refund or exchange must be made within 14 days of receiving the order. Any returns made after this period may
be rejected and sent back to the original delivery address.
All returns must be sent back with a returns form. Click here to download it. If you have any uncertainties as to whether you’re eligible to
return an item, please contact our Customer Experience Team by submitting a request.
Customers are liable for the cost of returning item(s) and for the parcel itself until it reaches Street Workout Nation’s premises. We highly
recommend sending returns on a recorded delivery service to avoid any issues with the return reaching us. However, this is at customers’ discretion.
Refund/Exchanges
Refunds are issued against the original payment method used on the order and will reach your account within seven working days of Street Workout
Nation receiving the return. You will receive an email confirming your refund.
Exchanged items will be dispatched on a free delivery service within 7 working days of your return being processed. If there are any issues with your
return you will be contacted via email.
* Please note:
•We CANNOT accept returns or exchanges on underwear or socks, due to hygiene reasons.
•We CANNOT accept returns or exchanges on any items which have been washed.
•ANY items returned covered in animal or human hair will NOT be accepted.
•ANY items which are discontinued and no longer sold on the website CANNOT be returned for exchange or refund.
Faulty items
If you believe your product is defective please , via the support hub.You will be asked to send photos and, if deemed faulty, we may ask you to return
the item for quality control purposes.
Postage costs to return faulty goods will be reimbursed up to the value of: £5.00 for UK domestic and £20.00 for international consignments. Anything
paid over and above this will not be refunded. We request that you keep all receipts when returning a consignment, as we require these as proof for
reimbursement purposes.
Warranty
Street Workout Nation products come with a 90-day manufactures’ guarantee that commences on the date of customer receiving the goods. Outside of
this period, we will not be held liable for any quality issues that may occur. If we feel the nature of the fault is human error, not a manufacturing defect,
Street Workout Nation withholds the right of refusing liability.